All occupants of the room must present an original and valid identity document to check in and stay at our establishment.
Valid identity documents are as follows:
Our reception is open 24 hours, every day of the year.
Your room will be available from 13:00 p.m. In the event that you arrive earlier, you can leave your luggage at the hotel free of charge until the room is ready.
If you prefer to access your room before 13:00 p.m., we offer the early check-in service with a supplement. This service is subject to availability and it is recommended to request it in advance.
On the day of your departure, you must check out of your room before 11am.
If you wish to extend your stay for a few more hours, we offer a late check-out service subject to availability and an additional fee.
Additionally, we can store your luggage for free.
Grupo Madanis carefully maintains and cares for the facilities to ensure the best possible experience for its customers. Therefore, when staying at the hotel, a fully refundable security deposit will be required.
This deposit can be made with a valid credit/debit card or 50€ in cash. The security deposit is refunded in full at the time of check-out, as long as there have been no damages to the room or common areas due to improper or inappropriate use of the facilities.
The following forms of payment are accepted: cash, Visa, Mastercard, and American Express. Maestro cards are only accepted for payments made on-site at the hotel, but cannot be used as a deposit guarantee.
From Monday to Friday: 7am to 10:30am
Saturdays, Sundays and holidays: 7:30am to 11am
Our hotel has a restaurant open from Monday to Sunday, both for lunch and dinner.
Our restaurant hours are:
Lunch: 1pm to 3:30pm
Dinner: 7pm to 10:30pm
Both breakfast and the restaurant have programs for intolerances or other dietary restrictions. Contact the hotel directly for more information on this matter.
Our hotel has a parking lot equipped with an electric charger.
It is forbidden to bring bicycles or electric scooters into the building or into the rooms. The hotel has an area inside the parking lot with 24-hour video surveillance where you can store your bicycle or scooter.
No. All rooms have a very sensitive smoke detector and smoking is prohibited in the rooms and throughout the hotel.
Unfortunately, we do not allow pets on our premises. This policy applies to all pets for the comfort and safety of all our guests.
Yes, broadband wireless internet access (Wi-Fi) is available throughout the hotel.
Yes, cots are available free of charge and must be requested at the time of booking.
Children under two years of age can stay free of charge in our facilities.
No. In this case, for families of 4 or more people, depending on our availability, we can book two adjoining or nearby rooms on the same floor, but in no case may there be more than 3 people per room (including babies or children).
Minors under 18 years old can stay with the permission of their parents or legal guardians. In such case, our team will provide them with a “Travel Authorization for Minors” form, which must be accompanied by a copy or scanned version of the legal guardian’s identification document.
Yes, due to limited availability, we kindly ask you to check with our staff before booking your stay for the availability of the adapted room for your desired dates.
Yes, each room has a hairdryer.
If you want a water boiler or kettle, you must request it at the reception and it will be brought up to your room immediately.
We have a laundry service, the rates for which can be found on a sheet of paper in the wardrobe in your room. If you need an iron and ironing board, you can ask for them at reception.
Yes, we have a massage service focused on relaxing the muscles of the whole body, releasing tension caused by overload, stress or exhaustion in general.
Please contact the hotel to arrange a time for your massage.
Our entire 6th floor is dedicated to this type of room, which includes a welcome gift, coffee maker, premium Wi-Fi, tea and kettle, Rituals amenities, bathrobe and slippers, late check out until 2:00pm, and 4 hours of meeting room access (subject to availability).
Yes, we have different rooms for meetings and events according to needs and capacity. Check availability and prices by sending an email to reservas@hotelmadanis.com
The establishment reserves the right to check the validity of your credit card at any time prior to your arrival to verify whether you have sufficient funds to cover the final bill.
Our official website offers the best rates. As we have no intermediaries, we can offer you the best available rates. Also, if you can prove to us that you have found a better rate elsewhere, we will match it.
In some cases it can be done. You can check the cancellation and modification conditions of your reservation in the confirmation email. Contact us for any doubts regarding the conditions of your reservation.
Yes. If you become a member of Club Madanis through our website, you will be able to enjoy an extra 10% discount on your reservation, as well as the following benefits:
Reservations of five or more rooms receive personalized treatment and are subject to special conditions. If you wish to make a multiple reservation, please send us your request to the following email: reservas@hotelmadanis.com.
Register and enjoy these advantages:
*Free cancellation up to 24 hours before arrival (free cancellation on other platforms is up to 48 hours before arrival).
*Not applicable to non-refundable bookings.
